Refund policy

Return & Refund Policy

Thank you for shopping with Shadow of the Zia. We take pride in our unique, Southwest-inspired designs and want you to be completely satisfied with your purchase. Since our apparel—including shirts, hoodies, and custom items—is often made to order, please review our policy below:

1. Returns

  • Timeframe: You have 30 days from the date of delivery to initiate a return.

  • Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.

  • Non-Returnable Items: * Custom-designed products (personalized names or specific one-off requests).

    • Items marked as "Final Sale."

2. Refunds

  • Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the refund is approved.

  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

3. Exchanges

  • We only replace items if they are defective or damaged upon arrival.

  • If you need to exchange an item for a different size, please contact us. Note that because items are printed to order, size exchanges may be subject to a small restocking fee.

4. Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Defective Items: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.

How to Start a Return

To start the process, please contact us at [Insert Email Address] with your order number and a photo of the item if it is damaged.

Note: We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.